Shipping Guide
Section A : Processing and Shipping time
1.In-Stock Dolls (USA / EU)
If you order sex dolls in stock at our US/EU Warehouse. We will ship your order within 12-48 hours after payment is received.Usually, the shipping time only takes 2-5 business days.
2.Not In-Stock & Custom Sex Dolls (Ship From China’s Factory).
As sex doll are special and involve complex working procedures.So it may take different time to complete production,Processing time is as follows:
- Normal Full TPE dolls: 2-5 business days
- TPE Body+Silicone Head dolls: 4-8 days ( +10 days | with implanted hair)
- Full Silicone dolls: 10-20 days (+10 days | with painting/implanted hair)
Once your sex doll is completed, we will ship it out immediately.Here is the shipping time table:
deer | 5-12 Business days, Tax-Free. |
---|---|
Canada | 5-12 Business days, Complete customs clearance and pay duties by yourself. |
Asian Countries | 10-25 Business days, Complete customs clearance and pay duties by yourself. |
Europe Countries | For Adults dolls (140cm+) and Sex Doll Torso: 10-20 Business days, Shipping By Air, Tax-Free. For Mini & Child Dolls (65cm-140cm) : 40-50 Business days, Shipping By Railway, Tax-Free. |
Section B: Shipping Options & Track your order
Our shipping partners are UPS, FedEx,DHL,DPD,and other major carriers.
Track your order here: https://t.17track.net/
For any problems, please email us : [email protected].
Section C: Discreet Packaging
Your doll will be packed in a plain carton box. There will be no information that indicates that it’s a doll.
Section D: Shipping Destinations
We can make shipment for lots of countries and regions all over the world, including NORTH AMERICA, EUROPE & ASIA . However, due to import laws, we DO NOT SHIP to the following destinations: Islamic countries, Philippines, India, Indonesia, Malaysia, Africa, or Brazil.
Return
Order Cancellations Policy
- <24 hours (Before we produce) : 5% cancellation fee
- ≥24 hours (In production process) : 25% cancellation fee
- ≥3 days (Production is completed) : 50% cancellation fee
- Once shipped : Can’t be canceled
Return Policy
Due to the following two reasons, once the doll is sold, there is no return available:
(a). Every sex dolls are custom products, each doll is produced according to the customer’s request.
(b). The doll will touch the skin and reproductive organs, which will affect the second sale.
Refund Policy
You can get a refund in the following cases:
(a). Never received your doll
(b). Received the wrong doll
(c). Received the damaged doll
You can’t get a refund in the following cases:
(a). Undeliverable Orders
(b). User damage
(c). Used Dolls
(d). Skin imperfections
(e). Finger & Toe Nails
(f). Loose Eyelash
(g). Makeup Difference
You can also email us at [email protected]. We can then work to resolve the issue.